At Selomenika, each piece is handcrafted and made to order, ensuring exceptional quality and uniqueness. Please find more details on our return and exchange process below to ensure a smooth experience.

Exchange & Store Credit Policy:

We want you to love your purchase! While we do not offer refunds due to the handmade nature of our bags, we are happy to assist you with an exchange or provide store credit, valid with no expiration date.

Once an order is confirmed, it moves into production and cancellations are not possible, as each item is individually crafted with care and precision.

*Exchanges or store credit must be requested within 7 days of receiving your order.
*Items must be returned in their original condition, unused, and with all packaging intact.
*Store credit can be used at any time for future purchases and does not expire.
*We offer exchanges if an item arrives damaged or defective.
*For exchange requests, the originally purchased item must first be returned to us and inspected. Once approved, the new item will be shipped.

We ship all bags in a protective dust bag and inside a secure box to ensure they arrive safely. For any return or exchange request, the item must be sent back in its original packaging, including the dust bag & bubble wrap and the box, and must be properly protected during shipment.

Bags that arrive broken, damaged, or in worse condition due to improper or insufficient packaging during the return process will not be eligible for a refund or exchange.

For exchanges, the original bag must be returned to us before we can process and ship the replacement item.

Please note that the exchange process may take up to 15 days.

Shipping Costs for Exchanges:


Customers are responsible for shipping costs associated with exchanges or store credit requests, unless the item was received damaged or incorrect.

AED 40 within UAE

AED 80 for GCC Countries

AED 200 for all other countries

To start an exchange or store credit request, please contact us at info@selomenika.com. Once initiated, a courier will collect the item from your doorstep. Exchange process would take up to 15 business days.

We understand that shipping mishaps can occur, and we’re here to help. If your order arrives with any defects or damage:

Contact us at info@selomenika.com within 3 days of delivery.

Include clear photos of the defect and the original packaging.

We will promptly assist you with a replacement or appropriate resolution.

Please note that any issues reported after 3 days from delivery will not be considered as defective items and may not qualify for full resolution.

If a return or exchange is approved, please ensure the bag is sent back in its original box and properly wrapped in bubble wrap to prevent damage during transit. As our bags can be delicate, we cannot accept responsibility for any damage, breakage, or defects caused by improper packaging when returning the item. In such cases, the exchange or replacement may not be processed.

Due to the handmade nature of our products, slight variations in color, texture, stitching, or small dimensional differences in handles and decorative details may occur due to the handmade nature of our products. These are not defects, but part of the uniqueness and character of each piece.

By placing an order with Selomenika, you agree to these shipping terms and policies. Please review them carefully before completing your purchase.