Returns/Exchange

RETURNS / EXCHANGE

At Selomenika, each piece is handcrafted and made to order, ensuring exceptional quality and uniqueness. Please find more details on our return and exchange process below to ensure a smooth experience.

Exchange & Store Credit Policy:

We want you to love your purchase! While we do not offer refunds due to the handmade nature of our bags, we are happy to assist you with an exchange or provide store credit, valid with no expiration date.

*Exchanges or store credit must be requested within 7 days of receiving your order.
*Items must be returned in their original condition, unused, and with all packaging intact.
*Store credit can be used at any time for future purchases and does not expire.
*We offer exchanges if an item arrives damaged or defective.
*For exchange requests, the originally purchased item must first be returned to us and inspected. Once approved, the new item will be shipped.

Once an order is confirmed, it moves into production and cancellations are not possible, as each item is individually crafted with care and precision.

Shipping Costs for Exchanges:


Customers are responsible for shipping costs associated with exchanges or store credit requests, unless the item was received damaged or incorrect.

  • AED 40 within UAE

  • AED 80 for GCC Countries

  • AED 100 for all other countries

To start an exchange or store credit request, please contact us at info@selomenika.com. Once initiated, a courier will collect the item from your doorstep. Exchange process would take up to 15days. 

Damages & Issues
We understand that shipping mishaps can occur, and we’re here to help. If your order arrives with any defects or damage:

  • Contact us at info@selomenika.com within 3 days of delivery.

  • Include clear photos of the defect and packaging.

  • We will promptly assist you with a replacement or resolution.

Please note: Colors may appear slightly different due to photography, lighting, and screen resolution. These variations do not qualify as defects, and return shipping will be at the buyer’s expense if attempted.

By placing an order with Selomenika, you agree to these policies. Please review them carefully before purchasing.