Selomenika accepts returns within 7 days of the purchase date.
Cash payments on delivery are store credit refund only.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org Once you have started your return process, courier will pick up the item from your doorstep. Shipping cost for returns and exchanges belongs to customer which is 40AED within UAE.
Shipping cost for returns and exchanges belongs to customer which is 80AED within Qatar, Saudi Arabia, Kuwait and Oman. For other countries it is 100AED.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
If you have received a defective item, please contact us on firstname.lastname@example.org within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the defect with your email.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Please note, Shipping Fees will not be refunded.
International return shipping charges, customs duties and any other charges to be paid by the customer. If you wish to return, kindly send us an email to firstname.lastname@example.org , we will get back to you with all the return shipping instructions.