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frequently asked questions
Are Your Bags Handmade?
Yes, all of our bags are handmade!
Each bag is crafted with great care and attention to detail by skilled artisans. We take pride in the fact that every piece is unique, thanks to the artisanal process and the use of high-quality materials like resin, resin,brass, natural stones, and eco-friendly components. This handcrafted approach ensures that no two bags are exactly the same, making each one a special addition to your collection.
How Long Does Shipping Take?
UAE: Next-day delivery for in-stock items (cut out time 12 pm).
Saudi Arabia, Oman, Qatar, Kuwait & Bahrain: 3-4 business days.
International (Rest of the World): 4-5 business days via DHL.
If the bag is not in stock, since it’s handmade, it can take up to 3 weeks to dispatch. After dispatch, delivery follows the timelines above. You can always check the bag's availability on info@selomenika.com
Can I Return My Order?
We want you to love your purchase! While we do not offer refunds due to the handmade nature of our bags, we are happy to assist you with an exchange or provide store credit, valid with no expiration date.
Can I Get Free Shipping?
Yes! We offer free delivery for orders above AED 1000 to GCC countries and the UAE.
For international orders, enjoy free shipping on purchases over $350.
How can I contact you if I have questions?
You can reach us via email at info@selomenika.com for any inquiries or concerns.
Are your bags eco-friendly?
Yes, sustainability is important to us. We use eco-friendly materials wherever possible and ensure that our processes are responsible and kind to the environment.
How do I care for my bag?
To keep your handcrafted bag in perfect condition:
- Avoid contact with perfumes, oils, or any harsh chemicals, as they may damage the surface.
- Be mindful of potential scratches, as the bag is delicate and fragile.
- Always store your bag in the dust bag provided when not in use to protect it from dust and sunlight.
By following these steps, you'll ensure your bag stays beautiful and lasts longer!
What are the shipping rates?
Shipping Rates:
- UAE:
Free shipping on orders above 599 AED
Shipping fee of 20 AED for orders below 599 AED - GCC Countries:
Free shipping on orders above 999 AED
Shipping fee of 40 AED for orders below 999 AED - Rest of the World:
Free shipping on orders above 350 USD
Shipping fee of 30 USD for orders below 350 USD